KES88 Privacy Policy – Malaysia Member Data Protection

1 Introduction

This Privacy Policy ("Policy") is published by KES88 ("we", "Platform") and applies to all users who access or register on the website kes88.pro along with all integrated services, mobile apps, and associated features.

We understand that your trust is our most valuable asset. That is why we take a serious and responsible approach to every aspect of handling our members' personal data. This Policy is written in plain language so you clearly understand your rights and how we protect your information.

By using the KES88 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to close your account.

2 Information We Collect

KES88 collects various types of information depending on your interactions with our platform. This information is divided into three main categories:

2.1 Information You Provide Directly

• Full name as shown on official identification documents.
• Active email address and registered mobile number.
• Date of birth for minimum age verification of 18 years.
• Current residential address information including postcode and state.
• MyKad copy, passport, or other identity documents submitted during the KYC process.
• Bank account or digital wallet information used for deposits and withdrawals.
• Passwords are stored in hashed form and cannot be reversed.

2.2 Information Collected Automatically

• IP address, device type, operating system and web browser version used.
• Login session data including time, approximate location and duration of use.
• Gaming activity records, wagering history, and financial transaction records.
• Website usage data including pages visited and time spent.
• Cookie and tracking technology information as described in Section 6.

2.3 Information From Third Parties

In certain circumstances, we may receive information about you from trusted third parties such as identity verification service providers, fraud prevention agencies and licensed payment processors. This information is used solely for verification and security purposes.

3 How We Use Your Data

The data we collect is used for legitimate and transparent purposes. KES88 does not use your data for any purpose not stated in this policy without obtaining your consent first.

• Account Management: Create, maintain, and protect your account on the KES88 platform.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions securely and efficiently.
• Identity Verification: Conduct KYC checks to ensure legal compliance and prevent fraud.
• Customer Support: Provide accurate and effective assistance when you contact our support team.
• Platform Security: Detect and prevent suspicious activity, fraud, and unauthorised access to your account.
• Service Improvement: Analyse usage patterns to improve the gaming experience and platform features.
• Marketing Communications: Send promotional offers, exclusive bonuses, and the latest updates — only if you have agreed to receive them.
• Legal Compliance: Fulfil legal obligations, regulations, and directives from relevant authorities.

4 Information Sharing

KES88 does not sell or disclose your personal data to third parties except in the following situations where it is necessary to ensure the platform operates securely and in compliance with the law:

4.1 Trusted Service Providers

We work with selected third-party service providers to support platform operations, including licensed payment processors, KYC verification service providers, data analytics companies, and secure cloud infrastructure providers. All these partners are bound by strict data protection agreements and may only use your data for purposes we specify.

4.2 Legal Requirements

KES88 may disclose member information to government authorities, law enforcement bodies, or regulatory agencies when required by applicable law or when we have reasonable grounds to believe that such disclosure is necessary to prevent financial crime or protect public safety.

4.3 Business Transfers

In the event of a merger, acquisition, or business asset transfer, member data may be transferred to a new entity as part of that transaction. You will be notified in advance via email and an on-platform notice before your data becomes subject to a different privacy policy.

5 Data Security

KES88 continuously invests in the latest security infrastructure to ensure your personal data is always protected against cyber threats, data breaches, and unauthorised access. Key security measures we implement include:

• End-to-end encryption using TLS 1.3 protocol for all data in transit.
• Encryption of data at rest using AES-256 for all sensitive information stored in our database.
• Two-factor authentication (2FA) available for all member accounts to add an extra layer of login security.
• Real-time threat monitoring by our cybersecurity team operating around the clock.
• Penetration testing conducted periodically by independent and qualified third parties.
• Internal access controls ensuring that only authorised personnel can access sensitive member data.
• Incident response plan to address any potential data breaches swiftly and effectively.

6 Cookies and Tracking Technologies

The kes88 platform uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and ensure security features function properly.

6.1 Types of Cookies Used

• Essential Cookies: Required for basic platform operations such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Gather information about how the website is used to help us improve platform functionality and performance.
• Functional Cookies: Save your preferences such as language, region, and display settings to deliver a more personalised experience.
• Analytics Cookies: Helps us understand usage patterns to make data-driven decisions for continuous improvement.

6.2 Managing Cookies

You may manage or block cookies through your web browser settings at any time. Please note that blocking essential cookies may affect certain functions on the KES88 platform. For non-essential cookies, you may opt out without impacting your overall gaming experience.

7 Your Rights

As a registered kes88 member in Malaysia, you have the following rights regarding your personal data, in accordance with the Personal Data Protection Act 2010 (PDPA):

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate, outdated or incomplete.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data when it is no longer needed.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain circumstances.
• Right to Withdraw Consent: You may withdraw consent for data processing at any time, particularly for marketing purposes.
• Right to Complain: You have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been violated.

To exercise any of the above rights, please contact our data protection team by email at [email protected]. We will process your request within 14 working days from the date of receipt.

8 Data Storage & Deletion

KES88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable law. Our general data retention principles are as follows:

• Active account data is retained for the duration your account remains active on the KES88 platform.
• After account closure, basic data is retained for 5 years for legal compliance purposes and the resolution of any disputes that may arise.
• Financial transaction records are retained for 7 years in accordance with Malaysia's tax and financial legal requirements.
• Marketing and communications data is deleted within 30 days after you withdraw consent to receive the relevant communications.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered by any party.

9 Third-Party Links

The kes88 platform may contain links to third-party websites or services, such as game providers and payment processors. Please note that the kes88 Privacy Policy applies solely to our platform.

Third-party websites or services have their own privacy policies that may differ from ours. KES88 is not responsible for the privacy practices or content of any third-party website. We encourage you to read the privacy policy of every website you visit before providing any personal information.

10 Privacy Policy Updates

KES88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. When material changes occur, we will notify you via:

• Notices prominently displayed on the KES88 platform homepage.
• A notification email sent to your registered address at least 14 days before the changes take effect.
• A reminder will appear at the start of your next login session.

Your continued use of the KES88 platform after the effective date of the amended policy will be considered your acceptance of those changes. If you do not agree, you have the right to close your account before the effective date of the relevant changes.

11 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the kes88 Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 within the kes88 platform
• Response Time: Within 5 working days for general enquiries; 14 working days for formal data rights requests

We are committed to addressing every inquiry thoroughly and providing clear, accurate, and satisfactory responses. Your satisfaction and trust are our top priority.